Senior Customer Advocacy Director
Core
Serve as the primary technical and commercial voice for the Office of the CEO in C-suite customer engagements, championing the voice of the customer at the highest levels while influencing strategic deals and relationships.
Role type
Senior Director of Strategic Customer Engagement (Executive-level Customer Advocacy)
Builds
Agentic AI narratives tailored to specific industries and executive audiences; end-to-end executive engagement strategies; Voice of Customer insights that inform executive decision-making.
Domain
Enterprise SaaS (CRM) / Artificial Intelligence (Agentic AI)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
C-suite engagement and influence, Voice of Customer strategy, Journey Mapping, commercial instinct, technical credibility in AI/CRM platforms, executive-level storytelling, cross-functional alignment (product, engineering, sales), operational rigor.
Preferred skills
Deep hands-on Salesforce platform knowledge (Sales Cloud, Service Cloud, Data Cloud, MuleSoft, Agentforce, Einstein, Flows), Fortune 500 experience, agentic AI vision.
Technologies
Salesforce Sales Cloud, Service Cloud, Data Cloud, MuleSoft, Agentforce, Einstein, Flows
Responsibilities
Qualify meetings against CEO priorities, develop tailored briefings connecting customer context to outcomes, synthesize customer journey insights to surface commercial patterns, facilitate Journey Mapping sessions to identify friction points, align product and sales around deal strategy, act as a trusted interpreter between customers and internal organizations.
Seniority
Senior Director, hands-on IC with executive presence
