Customer Success Manager - Core (Public Sector/Federal Civilian)
Core
Ensure high-value customers on the Signature Success Plan achieve significant ROI by acting as a trusted advisor and extension of the customer's workforce for digital transformation initiatives.
Role type
Senior Individual Contributor Customer Success Manager (Public Sector/Federal Civilian)
Builds
Customer success plans, adoption of Salesforce Signature features (Sales Cloud, Service Cloud, Tableau Cloud), and digital transformation outcomes for federal agencies.
Domain
Public Sector / Federal Civilian / Salesforce CRM
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success management, stakeholder management, consulting, public sector knowledge, federal procurement processes, Tableau Cloud, Sales Cloud, Service Cloud, AI literacy, prompt engineering basics, incident management, strategic planning
Preferred skills
Executive relationship building, AI agent training, autonomous agent capabilities, data model optimization, release management
Technologies
Salesforce Signature, Tableau Cloud, Sales Cloud, Service Cloud, AI agents
Responsibilities
Serve as single point of accountability for Signature deliverables and customer experience; Drive adoption of Tableau Cloud features and track usage metrics; Act as trusted advisor to align business value with technical goals; Monitor AI engagement and sentiment to flag customer concerns; Escalate complex technical issues to engineering resources; Conduct quarterly reviews to identify underutilized entitlements and drive platform stability.
Seniority
Senior, hands-on IC
