Customer Success Manager - Core (Sales & Service) Clouds - HLS
Core
Ensure high-value customers purchasing the Signature Success Plan achieve significant ROI by acting as a trusted advisor and extension of the customer's workforce for Sales and Service Clouds.
Role type
Senior Individual Contributor Customer Success Manager (Sales & Service Clouds)
Builds
Customer success plans, adoption of Sales/Service Cloud features, and renewal/expansion of the Signature offer.
Domain
SaaS / CRM / Health & Life Sciences
Required skills
Customer success management, stakeholder management, consulting, Salesforce Sales Cloud, Salesforce Service Cloud, AI literacy, prompt engineering, technical troubleshooting, strategic planning, data analysis
Preferred skills
Sales Cloud Consultant certification, Service Cloud Consultant certification, Health Cloud experience, Life Sciences Cloud experience
Technologies
Salesforce Sales Cloud, Salesforce Service Cloud, Health Cloud, Life Sciences Cloud, AI agents, Journey Builder, Commerce Promotions
Responsibilities
Serve as single point of accountability for Signature deliverables and customer experience; Drive adoption of Sales and Service Cloud features; Track usage metrics and CSAT scores; Manage technical health, adoption, and risk; Conduct enablement sessions and quarterly reviews; Escalate complex automation or integration questions.
Seniority
Senior, hands-on IC
