Customer Success Manager, Senior Manager - Healthcare & Life Sciences (Multiple Levels)
Core
Serve as a named resource and trusted advisor for Salesforce's Healthcare & Life Sciences (HLS) customers on the Signature Success Plan, ensuring platform optimization and maximum value realization.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Salesforce platform adoption, optimization, and renewal for enterprise HLS clients
Domain
SaaS / Customer Success / Healthcare & Life Sciences
Required skills
Technical Customer Success, Salesforce CRM expertise, SaaS platform use, Project leadership, Technology Consulting, Solutions Architecture, Salesforce Sales Cloud, Salesforce Service Cloud, Enterprise account management, Cross-functional team leadership
Preferred skills
Cloud data platforms (Snowflake, Databricks, BigQuery, RedShift), AI tools (Python, R, Jupyter), Scaling innovation initiatives
Technologies
Salesforce, Sales Cloud, Service Cloud, Signature Success Plan, Snowflake, Databricks, BigQuery, RedShift, Python, R, Jupyter
Responsibilities
Orchestrate Signature deliverables, experience, and renewal; Cultivate relationships with customer IT and executive leadership; Coordinate completion of Signature Success catalog services; Provide proactive feature guidance and adoption advice; Act as advocate during high-severity case triage and resolution; Manage expectations during major customer incidents
Seniority
Senior, hands-on IC with management responsibilities
