Customer Service Agent
Core
Handle customer enquiries, orders, returns, and complaints via telephone and electronic channels for B2C customers.
Role type
B2C Customer Service Agent
Builds
Customer support operations for power tools and outdoor equipment brands (Milwaukee, Ryobi, AEG)
Domain
Consumer goods / Power tools
Deliverable
client delivery
Required skills
telephone communication, CRM system usage, order management, return processing, complaint escalation, data entry, Excel proficiency
Preferred skills
SAP knowledge, Salesforce knowledge
Responsibilities
Handle general and order-specific customer enquiries, manage return requests, support order status updates and delivery tracking, manage and escalate complex customer complaints, provide feedback on customer service process efficiency, coordinate with internal stakeholders (Sales, Marketing, Logistics, After Sales Support)
Seniority
Individual Contributor
