Customer Service Rep/Agent with Swedish and English
Core
First point of contact for customers managing order processing, resolving escalated issues, and providing advanced product/service information.
Role type
Customer Service Representative
Builds
Customer satisfaction and operational excellence
Domain
Automotive / Customer Support
Deliverable
client delivery
Required skills
SAP, CRM tools (Freshdesk, Salesforce, ERP), Power BI, Swedish (C1), English (C1)
Preferred skills
Customer service experience, Excel skills (via careerplan.io/jobs/31572000-customer-service-repagent-with-swedish-and-english-at-workwide-ab)
Responsibilities
Record and process custom/special orders, Respond to escalated customer issues, Provide advanced product/service information, Collaborate with cross-functional teams, Participate in regional meetings