Patient Service Representative
Core
Front-office and clinical support role in a pediatric practice, managing patient access, scheduling, and assisting with clinical procedures.
Role type
Patient Service Representative (Front Office & Clinical Support)
Builds
Patient care experience and operational efficiency for a pediatric clinic
Domain
Healthcare / Pediatrics
Required skills
patient greeting, appointment scheduling, phone management, medical record processing, insurance verification, HIPAA compliance, vital signs measurement, rooming patients, point-of-care testing, injection administration, phlebotomy support, medication reconciliation
Preferred skills
prior patient care experience, electronic medical records experience, phlebotomy certification, pediatric healthcare experience
Technologies
electronic medical records, point-of-care testing devices
Responsibilities
Greet and assist patients and families; schedule appointments and coordinate follow-ups; manage phone calls and inquiries; process medical record requests; verify insurance and handle authorizations; room patients and obtain vital signs; assist with clinical procedures like EKGs and injections; prepare examination rooms; communicate with care teams.
Seniority
Entry-level to Junior, hands-on IC