Bilingual Manager, AdminAdvantage Client Services
Core
Leading a team of Client and Account Specialists to deliver end-to-end AdminAdvantage experience for Manulife's plan sponsors, focusing on complex client implementations, enrolments, and ongoing service delivery.
Role type
Senior Manager, Client Services Operations
Builds
End-to-end service delivery for Group Benefits plan sponsors
Domain
Financial Services / Group Benefits
Deliverable
client delivery
Required skills
Team leadership, complex issue resolution, cross-functional alignment, service governance, risk management, continuous improvement, project management, business analysis, strategic planning, stakeholder influence
Preferred skills
Large-scale client implementation oversight, data-driven decision making, organizational development, change leadership, enterprise influence, operational strategy
Technologies
Microsoft Office 365
Responsibilities
Lead and develop a team of specialists; oversee workforce planning and resource allocation; act as senior escalation point for high-risk issues; establish governance frameworks and best practices; drive root cause analysis and process improvements; partner with stakeholders to ensure seamless service execution.
Seniority
Senior, hands-on IC with team leadership