Director, Client Services - Employee Health & Benefits
Core
Lead and elevate a team of client-facing Employee Health & Benefits professionals by setting expectations, driving retention, and ensuring client needs are met.
Role type
Senior leadership manager for client service operations
Builds
Client service organization efficiency and compliance
Domain
Insurance / Employee Health & Benefits
Deliverable
client delivery
Required skills
Team leadership, project management, performance data analysis, hiring and training coordination, workflow quality stewardship, compliance management
Preferred skills
Life & Health licensing, knowledge of agency benefits procedures and management systems, Zoom/Docusign/M365 proficiency
Responsibilities
Lead and develop a team of client-facing professionals, review performance and operational data to balance caseloads, oversee annual reviews and coaching plans, facilitate hiring for service roles, act as a steward of workflow quality and compliance, coordinate with agency benefit leaders to improve workflows.
Seniority
Director, strategic leadership & team management