Team Leader, Client Excellence (UAE National)
Core
Lead the Client Excellence and Service Delivery team to provide high-quality service to Corporate and Institutional clients across Trade, Supply Chain Finance, Payments, Cash Management, Acquiring, and Cards.
Role type
Senior Team Leader, Client Service & Operations
Builds
Service delivery for corporate/institutional clients via digital platforms and direct support
Domain
Banking / Financial Services
Required skills
Team leadership, Service quality management, Stakeholder coordination, Process improvement, Performance management, Digital adoption strategy, Client segmentation, Compliance adherence
Preferred skills
MBA, 8-10 years in operations/tech/product/customer service, Experience managing teams
Technologies
iBusiness, FCC, iServe, CRM
Responsibilities
Lead and manage team performance against SLAs and service metrics; Provide oversight on complex client issues and coordinate with internal stakeholders; Coach and develop team members; Identify process gaps and drive digital adoption; Provide management reporting on service performance and risks; Ensure compliance with bank authentication policies.
Seniority
Senior, hands-on IC with team management