Support Engineer Team Lead
Core
Lead a 3-person support team and act as a player-coach for a SaaS knowledge management system, handling high-level troubleshooting, incident management, and client escalations.
Role type
Senior IC support engineer (team lead)
Builds
SaaS knowledge management solutions for enterprise clients
Domain
IT Support / Knowledge Management / SaaS (via careerplan.io/jobs/97-008-4F-27D-support-engineer-team-lead-at-kms-lighthouse)
Required skills
Linux administration, scripting, SQL scripting, Microsoft Azure, virtualization systems, Kubernetes, infrastructure and networking, Windows administration
Preferred skills
Kubernetes (advantage)
Responsibilities
Lead the support team in day-to-day operations, screen and distribute incoming tickets, provide high-level troubleshooting for major clients, interface with clients for live troubleshooting and escalations, troubleshoot incidents and system events, work closely with development and DevOps teams, take an active role in business continuity events, train and mentor the support team
Seniority
Senior, hands-on IC with team leadership
