Netanya- Support - Senior/ Team Lead Support Engineer
Core
Lead a Tier 4 support team to evolve from ticket resolution into a practice that ships hotfixes and modifies platform codebase.
Role type
Senior Team Lead / Practice Builder for Technical Support & Engineering
Builds
A new Tier 4 practice where engineers ship workflow fixes and eventually contribute to the platform codebase
Domain
Enterprise Technology Services, AI, Cloud, and Platform Engineering
Required skills
Team leadership and mentoring, Root cause analysis, Production coding (C#, ASP.NET, React), SQL, Version control (Git), CI/CD, Incident management, Cross-functional collaboration
Preferred skills
Workflow/orchestration platforms, Kubernetes/Docker, ServiceNow, Building new practices from scratch
Technologies
Azure DevOps, Git, C#, ASP.NET, React, ServiceNow, Kubernetes, Docker
Responsibilities
Mentor engineers to transition from support to development, Manage critical escalations and major incidents, Define guardrails for support-driven hotfixes, Partner with R&D and Cloud on code standards, Track metrics on hotfixes and root cause resolution
Seniority
Senior, hands-on IC with leadership responsibilities
