Senior Manager, Strategic Relationship Management
Core
Supporting the planning, execution, and continuous enhancement of engagement initiatives for corporate customers and members to strengthen relationships and support retention objectives.
Role type
Senior Manager, Strategic Relationship Management
Builds
Educational programmes, wellness activities, and customer events
Domain
Financial services / Corporate relationship management
Deliverable
product features
Required skills
Programme management, stakeholder management, project management, strategic planning, data analysis, presentation skills
Preferred skills
Experience in planning and managing customer engagement activities, seminars, wellness programmes, and corporate events for both corporate customers and individual members
Technologies
Microsoft Office (Excel, PowerPoint)
Responsibilities
Support the development and execution of corporate customer and member engagement initiatives; Manage programme delivery including coordination, logistics, communications, and stakeholder engagement; Identify opportunities to enhance customer engagement and recommend improvements; Monitor programme performance, participation, and customer feedback; Prepare management reports, presentations, and analysis; Collaborate with various stakeholders to ensure successful implementation; Ensure activities comply with internal policies and regulatory requirements
Seniority
Senior, hands-on IC with management responsibilities