Senior Manager, Strategic Relationship Management
Core
Supporting the planning, execution, and continuous enhancement of engagement initiatives for corporate customers and members to strengthen relationships and support retention.
Role type
Senior Manager, Strategic Relationship Management
Builds
Educational programmes, wellness activities, and customer events
Domain
Financial services / Corporate relationship management
Deliverable
product features
Required skills
Programme management, stakeholder management, project management, business planning, data analysis, presentation skills
Preferred skills
Experience in customer engagement, relationship management, marketing, planning and managing customer engagement activities, seminars, wellness programmes, and corporate events
Technologies
Microsoft Office (Excel, PowerPoint)
Responsibilities
Support the development and execution of corporate customer and member engagement initiatives; Manage programme delivery including coordination, logistics, and communications; Identify opportunities to enhance customer engagement and recommend improvements; Monitor programme performance and customer feedback; Prepare management reports and analysis; Collaborate with stakeholders to ensure successful implementation
Seniority
Senior, hands-on management
