Referral Coordinator--Temporary
Core
Facilitates comprehensive coordination and scheduling of patient care for outpatient services, including medical triage, appointment scheduling, and referral management.
Role type
Healthcare operations coordinator (outpatient)
Builds
Outpatient patient care pathways and referral workflows
Domain
Healthcare / Outpatient services
Required skills
Medical terminology, patient triage, appointment scheduling, EMR data entry, benefits verification, telephone communication, data collection
Preferred skills
Associate's degree in healthcare administration, Medical terminology certification, 3 years in physician/hospital scheduling or business office environment
Technologies
EPIC, Microsoft Office (Word, Excel, Outlook), Access, PowerPoint, HPF, Form Fast
Responsibilities
Telephonically capture patient information for medical triage; coordinate referral process and scheduling of outpatient care; communicate with referring physicians and patient families; obtain medical release of information forms; enter accurate data into EMR; verify patient eligibility and benefits; schedule and reschedule appointments; monitor and audit new patient visits; collect data for quality improvement activities.
Seniority
Entry-level to Mid-level, hands-on operational support