Customer Success Manager, International Public Sector
Core
Drive product adoption, renewal, and usage of First Alert Dataminr (a real-time event detection platform) for Italian and Spanish Public Sector accounts.
Role type
Customer Success Manager (Public Sector)
Builds
First Alert platform adoption and account growth
Domain
Public Sector / National Security / Emergency Management / AI Intelligence
Deliverable
client delivery
Required skills
Public sector account management, Italian (professional fluency), Spanish (professional fluency), real-time alerting knowledge, complex concept communication, independent execution, travel readiness
Preferred skills
Experience with law enforcement or emergency management, familiarity with publicly available information
Technologies
Dataminr First Alert, Regenerative AI, Agentic AI, Multimodal AI
Responsibilities
Develop and maintain relationships across assigned account portfolio, collaborate with Account Executives on portfolio strategies, partner with CS colleagues to drive adoption and renewal, collect customer feedback for data-driven metrics, conduct quarterly customer reviews
Seniority
Mid-level (3-5 years experience)
