Field Support Analyst II
Core
Troubleshooting and repairing computer software installation and hardware problems of moderate complexity for end users.
Role type
Field Support Analyst II
Builds
IT infrastructure support and software deployment for end users
Domain
Healthcare IT / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
PC and operating systems troubleshooting, hardware installation, software licensing management, remote hands support, system registry and file changes, end user acceptance testing
Preferred skills
Microsoft A+, MCP, Network+ certifications
Technologies
Dell hardware, Windows operating systems
Responsibilities
Install computer hardware and software, troubleshoot moderate complexity software issues, perform tech refresh installations, assist in large scale software deliveries and moves, provide remote hands support to other IT groups
Seniority
Mid-level individual contributor