Claims Team Manager - Auto ER
Core
Manage a team of claims representatives to ensure compliance with regulatory requirements and technical/customer service best practices while monitoring performance and resolving customer issues.
Role type
Claims Team Manager
Builds
Claims processing workflows and customer resolution outcomes
Domain
Insurance / Automotive Claims
Deliverable
client delivery
Required skills
Team leadership, performance coaching, regulatory compliance, statistical analysis, recruitment, change management
Preferred skills
Chartered Property Casualty Underwriter (CPCU) designation, supervisory experience
Technologies
Claims management systems, reporting tools
Responsibilities
Review claim files for quality and audit team performance, coach employees on performance and development, resolve customer service issues, manage employee recruitment and training, lead meetings to communicate goals and monitor behavior
Seniority
Mid-level Manager