IS Technical Specialist
Core
Install, modify, and repair software, hardware, and network systems; provide complex technical assistance and support major business initiatives.
Role type
IS Technical Specialist (Level 2+ support)
Builds
IT infrastructure support and user services for internal business units and branch offices
Domain
Information Technology / End User Services
Deliverable
infrastructure
Required skills
Windows operating systems, Microsoft Office Suite, desktop/laptop troubleshooting, LAN/WAN basics, Microsoft BackOffice products, MFA, security protocols, ticket management
Preferred skills
CMDB processes, ITSM tools
Technologies
Windows, Microsoft Office, Microsoft BackOffice, ITSM tools
Responsibilities
Perform Level 2+ user support and diagnose hardware/software issues; lead localized projects like office moves; manage service requests and trouble tickets; install/repair workstation hardware and peripherals; provide on-site smart hands support for network/security hardware; install/support local servers and applications; provide on-call support for voice/data outages
Seniority
Mid-level, hands-on IC with project lead capabilities
