Claims Automotive Team Manager
Core
Manage a team of claims representatives to oversee daily claims activities, ensure regulatory compliance, and drive staffing decisions through workforce planning and capacity forecasting.
Role type
Team Manager (Claims Operations)
Builds
Claims processing workflows and team performance outcomes
Domain
Insurance / Automotive Claims
Deliverable
client delivery
Required skills
Workforce planning, capacity forecasting, claims file quality review, performance coaching, recruitment and development, change leadership, advanced Excel, statistical analysis
Preferred skills
Chartered Property Casualty Underwriter (CPCU) designation, supervisory experience
Technologies
Excel
Responsibilities
Review claim files for quality and monitor statistical measures to evaluate team performance; Coach and counsel employees on performance; Resolve customer service issues and monitor satisfaction; Manage employee recruitment and development; Lead meetings to communicate goals and reinforce performance expectations
Seniority
Mid-level Manager