Supervisor - Scheduling Operations - Transplant
Core
Supervises and coordinates daily operations of the scheduling support team to maximize patient access, provider productivity, and operational efficiency.
Role type
Supervisor, healthcare scheduling operations
Builds
Patient access and operational efficiency for transplant services
Domain
Healthcare / Transplant
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
scheduling operations, workforce management, customer service, call center operations, healthcare scheduling, office administration, medical terminology, CPT/HCPCS and ICD-10 coding, Microsoft Office, practice management, electronic health record (EHR) systems, patient information management, insurance verification, referrals, authorizations, patient registration, basic accounting
Preferred skills
insurance, referrals, authorizations, patient registration processes, accounting
Responsibilities
Supervise daily scheduling, registration, and pre-registration processes; oversee staff training in scheduling software and compliance; monitor accuracy of patient demographics and insurance data; ensure eligibility verification and authorization completion; coach staff on customer service; monitor team performance and implement process enhancements; resolve scheduling issues and operational challenges; maintain knowledge of scheduling systems and regulations; prepare reports and monitor quality metrics.