Service Coordinator II - Energy Systems
Core
First point of contact for customers managing service calls, job tracking, invoicing, and contract setup to ensure smooth workflows and high-quality service delivery.
Role type
Service Coordinator II (administrative/operations)
Builds
Service operations workflow for industrial power solutions
Domain
Industrial power solutions / Energy Systems
Required skills
Customer service, job tracking, invoicing, contract management, technician scheduling, work order management, Microsoft Office proficiency, business enterprise systems knowledge, schematic interpretation, time management, basic math
Preferred skills
Bachelor's degree in Business, Diesel Technology degree, 5+ years scheduling field technicians
Technologies
Microsoft Office (Outlook, Word, Excel), FieldServio, SAP
Responsibilities
Create jobs and answer incoming service calls, schedule preventative maintenance and repairs, manage open work orders and update customer portals, track jobs through completion and ensure proper invoicing, process new contracts and renewals, meet with service operations team to review priorities, provide mentorship to Service Coordinator I team members, participate in rotating on-call schedule for emergency calls
Seniority
Mid-level, hands-on IC