Business Support Associate
Core
Administers the contract and scheduling lifecycle for home improvement jobs, managing payments, customer communications, and coordination between sales, operations, and engineering teams.
Role type
Business Support Administrator
Builds
Home improvement installation services
Domain
Home Improvement / Construction Services
Deliverable
product features
Required skills
Contract processing, scheduling coordination, payment reconciliation, customer communication, CRM system usage, Microsoft Office 365, construction drawing interpretation
Preferred skills
Home improvement job scheduling experience, Closet Pro proficiency
Technologies
Microsoft Office 365, Closet Pro, CRM systems
Responsibilities
Process new job contracts and lead perfection statuses, schedule measure and install appointments, manage payment functions including demand letters and financing, handle customer confirmation calls and follow-ups, coordinate with sales and operations to prevent job delays.
Seniority
Individual Contributor