Servicekoordinator (m/w/d)
Core
End-to-end service process coordination for PQ/PD or Life Safety business units in the DACH region, managing backlogs, capacity, and service delivery.
Role type
Service Operations Coordinator
Builds
Service delivery processes and customer order fulfillment for industrial energy management products
Domain
Industrial energy management / Service Operations
Required skills
Order processing, Capacity management, CRM/ERP administration, Material planning, Service scheduling, Invoice processing, RMA handling, Process optimization
Preferred skills
SAP R/3, MS Office, English communication
Technologies
SAP, Salesforce, MS Office
Responsibilities
Manage service backlogs and clarify approach, Coordinate internal resource capacity and technical skill allocation, Execute order entry in CRM/ERP systems, Plan and coordinate service appointments with suppliers, technicians, and customers, Process service reports and approve supplier invoices, Manage RMA handling with business units, Optimize order processing workflows
Seniority
Mid-level, hands-on IC