Service Coordinator II
Core
Primary point-of-contact for customers, triaging service requests, scheduling field technicians, and managing service operations for utility/energy services.
Role type
Service Coordinator II (administrative & operations)
Builds
Service jobs, preventative maintenance schedules, and customer accounts for utility/energy providers
Domain
Utilities / Energy / Home Services
Required skills
Customer service, scheduling field technicians, account management, system data entry, contract processing, cross-functional collaboration, time management, basic math, Microsoft Office proficiency
Preferred skills
Business enterprise systems (FieldServio, SAP), schematic and service documentation knowledge
Responsibilities
Triage incoming service requests, create and manage service jobs, schedule preventative maintenance, update customer accounts, process contracts and renewals, track job progress, review completed jobs for billing accuracy, participate in on-call emergency response, cross-train team members
Seniority
Mid-level, hands-on IC