HR Shared Services Specialist II
Core
Tier 2 HR Shared Services Specialist providing comprehensive HR support, managing complex/high-touch processes, and driving operational transformation through automation and standardization.
Role type
Senior IC HR Shared Services Specialist
Builds
Centralized, automated, and standardized HR administrative processes
Domain
Human Resources / Energy
Required skills
HR program administration, complex ticket escalation, HR data entry, workflow monitoring, process documentation, compliance execution, organizational re-design support, offer letter creation, knowledge base management, process auditing, Tier 1 transition planning
Preferred skills
Benefits administration, payroll administration, HR Information Systems (Workday)
Technologies
Microsoft Office Suite (Excel, Word, PowerPoint), HR Information Systems, Workday
Responsibilities
Deliver high-volume HR customer service as an escalation point for complex tickets; perform accurate HR data entry and transactional support; monitor and evaluate HR transaction workflows; conduct routine data audits; develop and maintain process documentation and knowledgebase articles; support complex processes like offboarding and offer letter creation; identify and implement opportunities to centralize, automate, and standardize HR processes; support system enhancements testing.
Seniority
Mid-level, hands-on IC