Customer Experience Technical Representative- Wekkend Shift

Pewaukee, WI - USA🌐 Remote💼 Full-time🗓 2026-10-06 → 2026-10-07

Core

Provide technical and non-technical customer support for Generac power products via phone, email, chat, and text, resolving inquiries and assisting with installation/troubleshooting.

Role type

Customer Experience Technical Representative

Builds

Customer satisfaction and resolution for Generac power solutions

Domain

Energy / Power Generation

Deliverable

client delivery

Required skills

technical troubleshooting, product knowledge, customer service, communication, data entry, issue resolution, escalation management

Responsibilities

Receive and document customer interactions in real time; respond to and resolve technical and non-technical inquiries; assist customers with installation and troubleshooting; maintain contact center metrics; escalate complex issues to specialized teams; maintain product knowledge through training. (via careerplan.io/jobs/JR17188-customer-experience-technical-representative-wekkend-shift-at-generac)

Seniority

Entry-level, individual contributor

About Generac

Generac is committed to fair and equitable compensation practices. The salary range for this role, based in Toronto, Ontario, Canada, is between $ 147,700 CAD - $180,000 CAD. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation, including short-term and long-term incentives.