Technical Support
Core
Provide technical and product support to customers via phone, email, and outbound follow-ups to resolve issues and ensure satisfaction.
Role type
Entry-level technical support representative
Builds
Customer support interactions for the Weave product
Domain
SaaS / Customer Support
Deliverable
client delivery
Required skills
inbound phone support, outbound calling, basic troubleshooting, computer literacy, written communication, verbal communication
Preferred skills
network infrastructure knowledge, browser troubleshooting, spreadsheet usage
Responsibilities
Answer inbound customer calls, follow up with customers via email and outbound calls, resolve basic technical issues, manage customer requests
Seniority
Entry-level, individual contributor
Sourced via ashby · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.
