System Support Specialist II
Core
Provide hands-on technical support for desktops, laptops, phones, printers, and peripherals in office and manufacturing environments.
Role type
Senior IC system support specialist
Builds
IT service stability and user productivity
Domain
Enterprise IT infrastructure and hardware support
Deliverable
client delivery
Required skills
PC and peripheral troubleshooting, network fundamentals, telephony support, Windows OS configuration, Active Directory, O365, asset management, incident triage, vendor interaction
Preferred skills
MCSE, MCTS, CNA, Avaya, ITIL certifications
Technologies
Microsoft Windows, Office, Outlook, Exchange, O365, Active Directory, Linux, Avaya, Cisco PBX
Responsibilities
Install, diagnose, repair, and maintain hardware and software; support higher-level specialists with local server and network infrastructure; create documentation and root cause analysis; manage asset inventory; interact with vendors for incident resolution; assist with business system implementations and migrations.
Seniority
Mid-level, hands-on IC
