Systems Support Specialist II - Oshkosh
Core
Provide hands-on technical support for desktops, laptops, phones, printers, and peripherals in office and manufacturing environments.
Role type
Senior IC systems support specialist
Builds
IT service stability and user productivity
Domain
Enterprise IT infrastructure and hardware support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
PC and peripheral troubleshooting, network fundamentals, Windows OS configuration, Active Directory, Exchange/O365, telephony support (Avaya/Cisco), hardware repair, asset management, documentation, vendor interaction
Preferred skills
MCSE, MCTS, CNA, Avaya telephony certification, ITIL certification, Linux OS knowledge, MDM management, A/V equipment setup
Technologies
Microsoft Windows, Office, Outlook, Exchange, O365, Active Directory, Avaya, Cisco, Linux, MDM
Responsibilities
Install, diagnose, repair, and maintain laptops, desktops, phones, printers, and scanners; troubleshoot hardware and software applications; support local server hardware and network infrastructure; create documentation and root cause analysis; assist with system upgrades and data migration; participate in Tier 1 call/ticket queue; maintain asset inventory; ensure compliance with IT policies and security parameters; interact with vendors for incident resolution.
Seniority
Mid-level, hands-on IC