Associate Manager, Store Operations (18 Month Contract)
Core
Lead the creation, sustainment, and deployment of operational best practices across a network of retail stores to improve costs, productivity, and customer experience.
Role type
Associate Manager, Store Operations (Best Practices)
Builds
National operational plans, best practice workshops, Operational Health Checks (OE Tools), and training programs for field teams.
Domain
Retail operations, logistics, merchandising, eCommerce
Required skills
Retail operations acumen, project management, process design, stakeholder analysis, KPI monitoring, program facilitation, strategic thinking, cross-functional alignment, documentation creation, continuous improvement.
Preferred skills
eCommerce or technology experience, Frontier knowledge, Microsoft Office 365 advanced skills.
Technologies
Microsoft Office 365, Frontier, WebEx, SharePoint
Responsibilities
Lead creation of operational plans and best practices for national implementation; Facilitate large-scale brainstorming sessions and program design workshops; Manage development and functionality of Operational Health Checks; Monitor program performance against KPIs; Create documentation, tools, and job aids to support program rollout; Manage communication and training plans for field teams.
Seniority
Mid-level Manager, hands-on IC