Shopify POS Launch Lead
Core
Lead on-site rollouts of Shopify POS for enterprise retail brands, acting as the face of the transformation by auditing operations, defining SOPs, configuring workflows, and managing go-live support.
Role type
Senior IC retail operations enablement lead (POS implementation)
Builds
Production POS implementations and operational workflows for retail clients
Domain
Retail operations + Point of Sale (POS) systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Retail operations enablement, POS implementation, SOP documentation, change management, on-site training delivery, rollout execution, stakeholder alignment
Preferred skills
Legacy POS migration (Square, Lightspeed, NCR), retail inventory processes, Shopify POS Launch training
Technologies
Shopify POS, POSOS, iPads, scanners, printers, payment devices
Responsibilities
Audit current store operations and define future-state SOPs; Configure in-store usability settings and validate against SOPs; Deliver role-based training and facilitate Q&A; Own rollout playbook including readiness checks and launch-day support; Provide on-site hypercare and triage issues; Coordinate with technical teams on customizations and hardware setup
Seniority
Senior, hands-on IC