Operation Manager
Core
Strategic role ensuring correct store operations, optimizing resources and processes to deliver an exceptional customer experience and meet commercial objectives in the retail sector.
Role type
Operations Manager (Retail Store)
Builds
Daily store operations, team management, inventory control, and loss prevention protocols.
Domain
Retail / Store Operations
Deliverable
product features
Required skills
Team leadership, shift planning and staffing, operational process compliance, cash handling and closing procedures, KPI monitoring (productivity, attendance, efficiency), HR management (selection, onboarding, training, performance feedback), inventory and stock control, loss prevention, cross-functional collaboration.
Preferred skills
Experience in large-format stores or high-volume environments, managing large teams, fashion/apparel retail experience, deep knowledge of productivity indicators and staffing management, cross-functional team collaboration.
Responsibilities
Lead and supervise daily store operations; Plan and manage shifts, staffing, and coverage; Ensure compliance with operational processes and brand standards; Supervise cash handling, cash management, and operational closing; Monitor productivity, staffing, attendance, and operational efficiency indicators; Manage and optimize human and material resources; Participate in selection, onboarding, training, and team development; Track employee performance and provide feedback; Identify improvement opportunities and propose action plans; Supervise merchandise receiving, movement, and control; Collaborate with Store Manager, Category Managers, and Brand Delivery; Ensure compliance with internal policies and company standards; Participate in inventories, audits, and operational initiatives.
Seniority
Mid-level, hands-on IC