Principal Merchant Success Manager
Core
Principal Success Manager driving long-term success for top enterprise merchants by managing strategic partnerships, operational performance, and cross-functional initiatives.
Role type
Senior IC account/program manager (enterprise)
Builds
Scalable merchant success frameworks, operational processes, and strategic growth outcomes for top-tier clients.
Domain
Supply chain logistics / E-commerce fulfillment
Required skills
Enterprise account management, program leadership, cross-functional project management, executive relationship management, KPI tracking, escalation resolution, process improvement, business review facilitation, strategic planning, stakeholder influence
Preferred skills
Project management certifications, fulfillment/warehouse operations familiarity, travel adaptability
Technologies
Microsoft Office Suite, reporting tools, CRM platforms
Responsibilities
Act as primary program owner for top enterprise merchants; conduct regular business reviews to align on goals and performance; partner with operations to track KPIs and resolve escalations; lead cross-functional initiatives for network expansions and cost optimization; drive executive-level engagement and present strategic insights; develop playbooks and SOPs to standardize program delivery.
Seniority
Principal, hands-on IC with strategic oversight (via careerplan.io/jobs/4720980005-principal-merchant-success-manager-at-shipbobinc)
