Sr. Manager, Operations Continuous Improvement
Core
Lead a new Operations Continuous Improvement function to systematically identify, prioritize, and close performance gaps across a global fulfillment network, driving measurable improvements in cost, quality, and speed.
Role type
Senior Manager, Operations Continuous Improvement
Builds
CI roadmaps, project execution plans, and change management programs for fulfillment centers
Domain
E-commerce fulfillment, 3PL, logistics operations
Required skills
Lean and Six Sigma methodologies, project management, data analytics, change management, stakeholder influence, KPI tracking, process optimization
Preferred skills
Black Belt certification, WMS system experience, e-commerce fulfillment background, building CI functions from scratch
Technologies
Google Sheets, Excel, Metabase, Tableau
Responsibilities
Develop and own the site's CI roadmap; Apply structured problem-solving methodologies to diagnose root causes and implement changes; Set and track KPIs for CI project outcomes; Partner with General Managers to identify improvement opportunities; Design and deliver CI training programs; Serve as the primary interface between the CI function and the Process Excellence team; Use data to drive every stage of the CI lifecycle.
Seniority
Senior, hands-on IC with leadership responsibilities