Systems Support Specialist II - 2nd Shift
Core
Provide technical support for desktops, laptops, phones, peripherals, and applications in office and manufacturing environments.
Role type
Systems Support Specialist II (2nd Shift)
Builds
IT support services for end users and infrastructure maintenance
Domain
IT Operations / Manufacturing Support
Deliverable
client delivery
Required skills
PC and software troubleshooting, hardware repair, network issue resolution, telephony support, server hardware support, operating system management, asset inventory management, vendor interaction, policy compliance enforcement
Preferred skills
MCSE, MCTS, CNA, Avaya telephony certification, ITIL certification
Technologies
Microsoft Windows, Office, Outlook, Active Directory, Exchange, O365, Avaya, Cisco PBX, Linux OS, MDM, video/teleconferencing equipment
Responsibilities
Install, diagnose, repair, and maintain laptops, desktops, phones, printers, and peripherals; troubleshoot incidents via phone or virtual communication; create documentation and root cause analysis for resolved issues; perform system upgrades and assist with data migration; participate in Tier 1 call/ticket queue; maintain asset inventory; consult with IT personnel for complex issues; interact with vendors for incident resolution.
Seniority
Mid-level, hands-on IC
