Executive Account Director, Regulated Industries
Core
Executive Account Director responsible for managing a portfolio of strategic Brand customers, driving adoption, leading renewals, and coaching Customer Success Managers.
Role type
Senior IC Executive Account Director (Enterprise B2B SaaS)
Builds
Customer success strategies, renewal forecasts, and long-term growth plans for strategic accounts.
Domain
Enterprise B2B SaaS, Data Collaboration, Identity, Clean Room solutions, Media Buying & Measurement
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise B2B SaaS CSM experience, account management ($2M+ ARR), contract negotiation, QBR delivery, cross-functional leadership, coaching/mentoring, strategic account planning
Preferred skills
Experience in Media Buying & Measurement or Identity, Clean Room solutions familiarity, Salesforce proficiency, upselling/cross-selling track record, C-level communication
Technologies
Salesforce, Clean Room solutions
Responsibilities
Invest in building executive-level customer relationships, lead renewal strategy and forecasting, coach CSMs on best practices, identify and lead cross-functional initiatives to improve customer experience, address challenging customer requests, communicate progress to stakeholders, ensure customer value realization and adoption
Seniority
Senior, hands-on IC with mentorship responsibilities