Customer Success Manager
Core
Primary post-sale relationship owner for high-value technology platform partners, driving product adoption, renewals, and net revenue retention.
Role type
Senior Customer Success Manager (Technology Partners)
Builds
Joint success plans, strategic business reviews, and cross-functional integrations for adtech, martech, and data platform partners.
Domain
B2B SaaS, Data Collaboration, Identity & Privacy
Required skills
Strategic account management, cross-functional orchestration, account health analysis, upsell/cross-sell strategy, product roadmap influence, playbook development
Preferred skills
Technology partnerships experience, identity/privacy tech knowledge, cloud/data stack familiarity, adtech/martech ecosystem background, legal/compliance navigation
Technologies
AWS, GCP, Azure, Snowflake, Databricks, BigQuery, DSPs, SSPs, CDPs, Clean Rooms
Responsibilities
Develop and execute joint success plans with partners; Lead strategic business reviews and executive check-ins; Orchestrate cross-functional resources to remove blockers; Proactively analyze account health to identify risks and opportunities; Manage and forecast account-level renewal and growth motions; Represent partner needs to influence product roadmap priorities
Seniority
Mid-Senior, hands-on IC
