Sr Customer Success Manager - Tech Partnerships
Core
Post-sale relationship owner for high-value technology platform partners, driving product adoption, renewals, and net revenue retention.
Role type
Senior Customer Success Manager (Tech Partnerships)
Builds
Joint success plans, strategic roadmaps, and repeatable engagement models for adtech, martech, and data platform partners.
Domain
Data collaboration, consumer privacy, identity, and digital advertising/martech ecosystems.
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, cross-functional orchestration, data-driven account health analysis, executive stakeholder management, SaaS partner lifecycle management, complex project management, technical fluency (APIs/integrations), data storytelling.
Preferred skills
Technology partnerships ecosystem experience, identity/privacy tech knowledge, cloud/data stack familiarity, adtech/martech platform background, legal/compliance navigation, global matrixed organization experience, team mentoring.
Technologies
AWS, GCP, Azure, Snowflake, Databricks, BigQuery, DSPs, SSPs, CDPs, clean rooms, identity resolution platforms.
Responsibilities
Develop and execute joint success plans with partners; lead strategic business reviews and executive check-ins; orchestrate cross-functional resources to remove blockers; analyze account health to identify risks and expansion opportunities; manage and forecast renewal and growth motions; represent partner needs to influence product roadmap; contribute to Customer Success playbooks and processes.
Seniority
Senior, hands-on IC