IT Support Analyst
Core
Deliver high-quality, hands-on IT support and desk-side customer service to ensure optimal system uptime for Tapestry's corporate offices in Europe.
Role type
IT Support Analyst (Service Desk)
Builds
End-user device support, desktop troubleshooting, and IT service management for corporate locations
Domain
Corporate IT / Retail (Coach, Kate Spade New York)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> infrastructure (end-user devices, networks, M365)
Required skills
Windows 11 and macOS support, Microsoft 365 administration, Microsoft Intune, TCP/IP and wireless networking, Cisco and Fortinet, VOIP systems (Teams & Zoom Phone), Entra ID (Azure AD) troubleshooting, ITSM platforms (ServiceNow), endpoint security tools, device lifecycle management
Preferred skills
Retail business operations knowledge, AI tool usage (Microsoft Copilot, Claude), GDPR compliance knowledge
Technologies
Windows 11, macOS, Microsoft 365, Microsoft Intune, Cisco, Fortinet, Teams, Zoom Phone, Entra ID, ServiceNow
Responsibilities
Provide technical support for end-user devices (Windows, Mac, iOS, Android); diagnose and resolve hardware, software, and connectivity issues; act as primary point of contact for IT support; troubleshoot Microsoft 365 applications and services; manage support tickets from investigation to resolution; coordinate with global IT teams and third-party providers; support device lifecycle management; document issues and processes in ITSM systems
Seniority
Individual Contributor, mid-level
