Principal Customer Success Manager
Core
Drive adoption, business value realization, retention, and expansion for a portfolio of strategic enterprise accounts across EMEA using Agentic Process Automation (APA) and AI-powered automation.
Role type
Principal Customer Success Manager (Strategic Account Management)
Builds
Enterprise software platform (APA, RPA, orchestration, document processing, analytics)
Domain
Enterprise Software / SaaS / AI & Automation
Required skills
Strategic Account Management, Executive Stakeholder Management, Customer Journey Management, Renewal & Expansion Strategy, EBRs/QBRs, SaaS, AI & Automation, Digital Transformation, Cross-functional Leadership
Preferred skills
MBA/Masters degree
Technologies
APA, RPA, Process Reasoning Engine (PRE), AI agents
Responsibilities
Own a portfolio of strategic enterprise accounts across EMEA; Build trusted relationships with C-level stakeholders; Develop and execute customer success plans; Drive executive-level engagement and governance programs; Ensure customers achieve targeted outcomes; Expand platform utilization and use cases; Establish success metrics and value realization reporting; Drive renewals, expansion and NRR; Identify risks and mitigation plans; Increase customer advocacy and adoption; Lead EBRs and QBRs; Present outcomes and recommendations; Act as voice of customer; Coordinate critical issue resolution; Provide product and service insights; Develop reference accounts; Support webinars, case studies and events; Foster customer communities. (via careerplan.io/jobs/JR1530-principal-customer-success-manager-at-automationanywhere)
Seniority
Principal, hands-on IC with strategic mentorship