Concierge, The Westin Monache, Winter 26-27
Core
Create emotional connections with guests by adhering to Westin and Marriott Brand Standards, assisting with vacation planning, reservations, and special needs.
Role type
Guest services concierge
Builds
Guest experiences and vacation planning support
Domain
Hospitality / Resort / Ski area
Deliverable
product features
Required skills
Guest relations, reservation management, problem-solving, local area knowledge, phone communication, computer skills
Preferred skills
Knowledge of Mammoth and surrounding area, hotel or resort experience
Responsibilities
Assist hotel guests in planning their vacation, Help guests with reservations and special needs, Assist service express with phone calls, amenities, and guest requests, Take In-Room Dining orders, arrange bell/valet, housekeeping, and engineering assistance, Provide detailed information about Hotel, Ski Area services, and surrounding communities in person and by phone