Water Country - Guest Relations Host
Core
Park ambassador delivering exceptional customer service, handling inquiries, complaints, and ticket sales at a water park.
Role type
Guest Relations Host
Builds
Guest experience and park operations
Domain
Theme park / Hospitality
Deliverable
client delivery
Required skills
Customer service, conflict de-escalation, POS operation, bilingual communication (English/Spanish preferred), multitasking, problem-solving
Preferred skills
Bilingual language skills (Spanish)
Technologies
Point of Sale (POS) systems
Responsibilities
Welcome guests and serve as primary point of contact for inquiries, assist with questions and complaints via in-person/phone/email, sell tickets and season passes, deescalate guest concerns, direct department requests to managers, assist with administrative reporting and data tracking, provide on-the-job training to team members, maintain safety compliance and policies.
Seniority
Entry-level / Seasonal