Executive, Service Operations & NPS
Core
Support dealer service performance and customer experience initiatives for EV and traditional automotive brands.
Role type
Senior IC service operations executive
Builds
Dealer service performance, customer experience programs, and aftersales campaigns
Domain
Automotive aftersales and service operations
Deliverable
dashboards & analysis
Required skills
operational data analysis, NPS analysis, root-cause analysis, stakeholder coordination, report preparation, EV technology knowledge
Preferred skills
automotive aftersales experience, dealer operations experience, customer experience management, fleet program administration
Technologies
Microsoft Excel, PowerPoint
Responsibilities
Monitor dealer workshop performance metrics, analyze NPS results and customer feedback, coordinate service improvement plans, support customer retention initiatives, administer service agreements and fleet programs, prepare performance dashboards and reports
Seniority
Senior, hands-on IC