Praktikant After-Sales & Strategic Operations (m/w/d)
Core
Support after-sales processes including payment processing, document dispatch, claims handling, and customer support while implementing automation and AI tools to optimize workflows.
Role type
Operations Intern (After-Sales & Strategic Operations)
Builds
After-sales operational workflows and automated customer care processes
Domain
B2B used car trading, European automotive logistics, and AI-driven operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Process optimization, data analysis, reporting, cross-functional collaboration, AI tool usage, Excel, PowerPoint
Preferred skills
SQL, BI tools, customer service experience, business development experience
Technologies
Claude, ChatGPT, Gemini, Excel, PowerPoint, SQL, BI tools
Responsibilities
Support after-sales process development from payment to claims handling, optimize customer care with AI tools, analyze operational metrics like processing times and ticket volume, create performance reports for management, collaborate with Customer Care, Payments, and Logistics teams
Seniority
Intern