Service Quality Insights & Strategy Specialist
Core
Turn service quality data into action to improve 'Fix It Right the First Time' performance for Ford and Lincoln dealers.
Role type
Strategy & Performance Improvement Specialist (Service Quality)
Builds
Countermeasures to improve repair quality and reduce 'No' survey responses for Ford/Lincoln dealers.
Domain
Automotive service operations and quality management
Deliverable
dashboards & analysis
Required skills
Data analysis, root cause research, cross-functional project leadership, strategic reporting, data visualization, stakeholder management
Preferred skills
Automotive service/technical experience, Six Sigma certification, SQL/Python, Power BI/Tableau, AI/automation tools
Technologies
Microsoft Excel, SQL, Python, Power BI, Tableau
Responsibilities
Drive improvement in Fix It Right the First Time performance; Lead cross-functional projects addressing survey 'No' drivers; Research root causes of repair quality issues; Pull and analyze data from warranty, surveys, and connected vehicle sources; Build and maintain global reporting dashboards; Provide data-driven insights for strategic recommendations.
Seniority
Mid-level, hands-on IC
