Customer Value Architect (Retail, CRM, Fixed, Analytics)
Core
Domain expert and consultative advisor helping automotive dealership customers realize operational value from the Tekion platform by assessing maturity, identifying barriers, and developing actionable roadmaps.
Role type
Senior IC Customer Value Architect (Automotive Retail)
Builds
Scalable enablement programs, playbooks, and diagnostic frameworks for the automotive retail ecosystem
Domain
Automotive Retail / CRM / Analytics
Deliverable
client delivery
Required skills
Automotive dealership operations expertise, consultative discovery, stakeholder management, data interpretation, change management facilitation, workflow redesign, value realization strategy
Preferred skills
General Manager or Controller experience, DMS platform fluency, Tableau/Looker/Power BI, SaaS customer value services background
Technologies
Tekion ARC/AEC/APC, Dealer Maturity Model (DMM), Tableau, Looker, Sigma, Power BI
Responsibilities
Conduct dealership performance assessments using the Dealer Maturity Model, develop tier advancement plans, interpret platform utilization data to diagnose underperformance, facilitate workflow redesign and change management sessions, design and deliver scalable enablement programs, contribute to playbooks and diagnostic frameworks, identify cross-account trends, partner cross-functionally with Product and Enablement teams
Seniority
Senior, hands-on IC