Project Coordinator
Core
Operational advocate for customers and partners, managing escalations, analyzing performance metrics, and driving process improvements for Connected Vehicle Services.
Role type
Senior IC project coordinator (operations & customer experience)
Builds
Operational reports, dashboards, scorecards, and executive summaries for Connected Vehicle Services
Domain
Transportation technology / Connected vehicle services
Deliverable
dashboards & analysis
Required skills
Root cause analysis, SLA management, process design, cross-functional coordination, data analysis, project coordination
Preferred skills
Lean/Six Sigma/DMAIC, AI toolsets, connected vehicle ecosystems, telematics, fleet operations
Technologies
Microsoft Office Suite (Excel, Teams), Salesforce CRM, AI Toolsets (Copilot, ChatGPT, Claude)
Responsibilities
Monitor customer satisfaction trends and SLA compliance; manage complex customer escalations; design and document operational processes; produce recurring operational reports and dashboards; lead root cause investigations for operational incidents; coordinate cross-functional projects and demonstrations
Seniority
Mid-Senior, hands-on IC
