Product Support Representative, Dutch Speaker
Core
Provide phone, email, and web form support to Dutch-speaking users for Dexcom's continuous glucose monitoring (CGM) hardware, apps, and software.
Role type
Product Support Representative
Builds
Dexcom CGM hardware, mobile apps, and cloud-based software
Domain
Consumer health technology / Diabetes management
Deliverable
client delivery
Required skills
Dutch (fluent), English (fluent), troubleshooting, customer service, phone skills, account management, data privacy compliance
Preferred skills
Experience with Windows, iOS, Android, cloud-based systems
Technologies
Windows, iOS, Android, web browsers
Responsibilities
Answer user inquiries via phone, email, and web forms; troubleshoot hardware and software issues; maintain and update user accounts; process replacements; ensure compliance with quality and regulatory standards; meet service level goals.
Seniority
Mid-level (2-4 years experience)