Customer Service Representative (m/w/d) - 1-jähriger befristeter Vertrag
Hybrid
Core
Handle all incoming customer inquiries via phone, email, and chat to ensure optimal medical care for Dexcom customers in Germany.
Role type
Customer Service Representative
Builds
Customer support interactions and proactive care calls for CGM users
Domain
Health technology / Consumer medical devices
Deliverable
client delivery
Required skills
German (fluent, written and spoken), 1-2 years customer service experience, IT proficiency (MS-Office), problem-solving, de-escalation
Preferred skills
Proactive communication, cross-functional collaboration
Responsibilities
Process customer inquiries from start to finish, generate cost estimates for insurance companies, activate shipments, support rejection cases, make proactive care calls
Seniority
Entry to Mid-level