Customer Care Representative
Core
First point of contact for customer inquiries, handling account setup, contract creation, billing questions, and onboarding support for customers in Germany and Austria.
Role type
Customer Care Representative
Builds
Customer accounts and contracts for a global fintech payment platform
Domain
Fintech / Payment processing
Deliverable
client delivery
Required skills
German (native), English, MS Office, NetSuite ERP, account management, billing administration, onboarding coordination
Responsibilities
Answer customer inquiries via phone and email, create customer accounts and contracts, manage billing and invoicing questions, support the customer onboarding process, maintain clean and structured data
Seniority
Individual Contributor